Shipping & Returns

International orders ( Earlcraftncake does not ship to all countries please enquire first ) -  International customers must be approved by earlcraftncake management, we do not ship to all countries due to shipping restrictions ( some countries have long delays at customs, and lost parcel issues we can not control ) Please do not assume that placing an order and paying by credit card means it will be posted. We advise you email us and have a brief chat before placing your order.
----------------------------------------------------

Please Note: Shipping is from Australia

Prices are in Australian Dollars (au)

Minimum order of  $20 Australian Dollars (au) not including freight

Freight:
Small local parcels will be dispatched via Australia post, Large local heavy orders will be sent by the cheapest method available to us. Freight on overseas parcels vary considerably depending on what part of the world they go to and are weighed and packed accordingly.
Overseas Parcels: We do our best to keep the costs down on all our freight, particular attention is paid to parcels going overseas and it is not uncommon for us to unpack a parcel and repack it to sneak under a weight or size to reduce costs. Please feel free to email us jan@earlcraftncake.com and we will give you a fixed price for freight.

auspost shipping calculator ( in Australian dollars)

Returns:
If you have recieved your order and for some reason you are not happy please email us and we will sort something out immediately

How we process all orders:
In all cases orders are processed as below,

1 - Customers order through online shopping cart.
2 - earlcraftncake email you an invoice including the freight.
3 - When payment is received we send your order.

PAYMENT OPTIONS:

- Currently we accept direct deposit, paypal and credit cards (Visa & Mastercard) -

Please note there is a $20 min.of goods for all orders.
Credit Cards :
Important for credit card safety.
For your safety and ours you must supply a non web based email address ( not yahoo or hotmail etc) and a land based phone number, if we can't ring you then we can't process the credit card.click here for more information

- We prefer to use Paypal using the request money by email that PayPal offers,
- Visa & Mastercards are a prompt and efficient method, your order can be packed, weighed, your card charged then posted the same day. ( please note we have a encrypted system running on our site to ensure your credit card details are safe)

Please let us know the method of payment in the message box at the checkout.

Credit Card Payments via Paypal:  Paypal is a safe, reliable & instant system of payment with no additional charges to you.

If you have chosen direct deposit our bank details will be supplied on return email.

Your order will not ship until payment is received.